Customer Service Representative at Disney (Freshers Work from Home)

Projects Overview

Date Posted: 03-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹60000 / MONTH
Location: Chennai
Education Req: Bachelor Degree

Job description

Customer Service Representative at Disney (Freshers Work from Home)

Job Overview
Location: Chennai, Tamil Nadu, India
Company Name: Disney
Salary: ₹60,000 per month
Job Type: Full Time

Job Summary:
Disney is seeking enthusiastic and empathetic individuals for the role of Customer Service Representative. This entry-level, work-from-home opportunity is perfect for freshers who are passionate about delivering excellent customer service. You will be the face of Disney, assisting customers with inquiries, resolving issues, and ensuring a top-notch experience for our customers, all while working remotely from the comfort of your home.

Key Responsibilities:

Handle customer queries and provide solutions through phone, chat, and email.
Provide detailed information about Disney products, services, and promotions.
Effectively resolve customer complaints while maintaining a positive and professional company image.
Process returns, refunds, and exchanges, ensuring adherence to company policies.
Document customer interactions and escalate complex issues to the appropriate teams.
Offer personalized recommendations to enhance customer satisfaction and loyalty.
Maintain confidentiality and ensure data security for all customer information.

Required Skills and Qualifications:

Strong communication skills in English (both written and verbal).
Good listening and problem-solving abilities.
Proficiency in basic computer applications, including MS Office and email tools.
Ability to multitask and manage time efficiently.
High school diploma or equivalent (graduates are also welcome to apply).
Comfortable working independently and meeting deadlines.
Positive attitude and a passion for customer service.

Experience:

No prior experience required; freshers are welcome to apply.
Basic understanding of customer service principles is a plus but not mandatory.

Working Hours:

Flexible working hours with both full-time and part-time options available.
Must be available to work weekends and holidays as needed to meet business demands.

Knowledge, Skills, and Abilities:

Communication Skills: Strong written and verbal communication skills to interact effectively with customers and team members.
Problem-Solving: Ability to quickly identify customer issues and provide creative, effective solutions.
Attention to Detail: Accurate documentation of customer interactions and transactions.
Adaptability: Ability to work efficiently in a fast-paced environment and adapt to changes.
Technical Skills: Comfort with using customer service tools and platforms.

Benefits:

Competitive salary with performance-based incentives.
Flexible work-from-home opportunity, allowing for a healthy work-life balance.
Health insurance and other employee benefits.
Professional growth opportunities with training and development programs.
Positive work culture focused on employee well-being and work-life balance.

Why Join Disney:

Leading Entertainment Brand: Work with one of the world’s most iconic entertainment companies, known for its innovation and global impact.
Career Growth: Disney offers a fast-paced and supportive environment for freshers to launch their careers in customer service.
Flexible Work: Enjoy the convenience and comfort of working from home.
Employee Well-Being: Disney is committed to supporting employees with resources for both personal and professional success.

How to Apply:
To apply for the Customer Service Representative role at Disney, please submit your updated resume along with a cover letter explaining why you are a great fit for the role. You can apply directly through the Disney careers portal or send your application to us.
Please mention your availability and preferred working hours in your application.

Customer Service Representative at Disney (Freshers Work from Home)