OPERATIONS Co-Ordinator – (OBC, NFO, Charters)

Projects Overview

Date Posted: 06-Jul-2026
Job Type: Full Time
Job Exp: 3 Year
Salary: ₹500000 / MONTH
Location: chennai
Education Req: Bachelor's degree

Job description

Full Job Description

Job Title: Operations Coordinator - (OBC, NFO, Charters)
Location: T Nagar, Chennai, Tamil Nadu
Company: Esquire Express India Private Limited
Application Deadline: 25 January 2025

Company Overview

Established in 1991, Esquire Express India Private Limited is a leading IATA Freight Forwarding firm headquartered in Chennai, with branch offices in Bangalore, Delhi, Mumbai, and upcoming branches in Hyderabad and Ahmedabad. The company also has offices in the USA.

Esquire Express specializes in:

Wholesale consolidation for international express companies.
Middle-mile customs brokerage and linehaul processing.
E-commerce logistics facilitation.
Time-critical logistics, including On-Board Courier (OBC), Next Flight Out (NFO), and Charters.
Door-to-door express courier and freight services.

We are currently hiring an Operations Coordinator in Chennai to oversee air freight forwarding and assist the OBC and NFO/Charter teams.

Key Responsibilities

Operational Management
- Oversee daily activities of the OBC, NFO, and Charter teams, ensuring timely responses to rate and shipment inquiries.
- Coordinate pickups, liaise with airlines and carriers, and ensure smooth end-to-end shipment handling.
- Monitor, track, and ensure timely delivery of shipments to recipients.
Team Leadership
- Manage and guide staff, providing training and support when required.
- Collaborate with departments such as Terminal Operations, Customs, Ground Operations, and Ticketing.
- Conduct performance reviews and provide feedback to enhance staff efficiency.
Compliance and Records
- Ensure compliance with customs, airline security, and baggage regulations.
- Maintain accurate records of shipments and transactions.
- Develop and implement SOPs to improve efficiency and service quality.
Client Interaction and Problem Solving
- Communicate effectively with clients, vendors, and international stakeholders.
- Resolve operational issues promptly and ensure customer satisfaction.
- Negotiate better rates with airlines and vendors for cost optimization.
Travel and Training
- Be open to relocation within India or abroad within three years.
- Undergo industry-specific training in India or abroad as needed.

Key Skills

Soft Skills

Excellent communication in English (spoken and written). Proficiency in Hindi or other languages is an added advantage.
Strong organizational, analytical, and time management skills.
Proactive, motivated, and capable of handling challenges independently.
Strong customer service and problem-solving skills.

Technical Skills

Knowledge of WCA agents, airlines, domestic transport companies, and customs brokers.
Understanding of INCOTERMS and international air routing.
Familiarity with airline security, restricted items, and Dangerous Goods Regulations (DGR).
Expertise in HS codes, packaging systems, and air ticketing for excess baggage.
Proficiency in MS Excel, MS Word, and IT tools for data storage, reporting, and documentation.

Qualifications and Requirements

Education
- Bachelor’s degree or equivalent.
Experience
- Minimum 3–5 years of experience in international logistics, freight forwarding, or express courier services.
Licenses
- Valid driving license and own vehicle.
- Valid passport for international travel.

Compensation and Benefits

CTC Salary: ₹5,00,000 – ₹8,00,000 per year (higher than last drawn salary based on experience and knowledge).
Benefits:
- Health Insurance.
- Life Insurance.