Sr Analyst I Infrastructure Services

Projects Overview

Date Posted: 14-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹15000 / MONTH
Location: bengaluru
Education Req: Bachelor's (Preferred)

Job description

Job details

Job type

Full-time

Location

Bengaluru, Karnataka

Full job description

Job Description:

SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

Installing, configuring and maintaining Win2012, Win2016 Win2019 servers, Exchange 2016, exchange 2019 servers.
User Account administration, File and Printer administration
Patch administration and deployment, Fine-tune the system for optimal performance.
Troubleshooting Clusters and related issues in a SAN environment
Troubleshooting Hardware and Operating system related issue
Experience with OS, Installation, Upgrades and Patching.
Hyper-V Administration Management
Strong experience using Active Directory, DHCP, DNS, IIS 6.0/7.0, FTP, Print Server, Group Policy, WSUS, etc.
Establish and implement policies, procedures, and technologies to ensure Windows system security.
Strong understanding and experience with MS Exchange 2013/2016/2019 in an enterprise environment including backup and restore procedures, Front End/Back End setups, OWA, RPC/HTTPS, MAPI/HTTPS, message flow and security.
Day to day administration, support, maintenance and monitoring of the MS Exchange 2013/2016/2019 infrastructure. Day to day troubleshooting of Outlook issues; Administration of mailboxes and Users accounts
Public Folder creation, replication and rights assignments. Message tracking and troubleshooting to
resolve mail delivery issues
Configuration, management and troubleshooting of remote e-mail access using Outlook and OWA
Patch and configuration management of MS Exchange. Good active directory knowledge to resolve Exchange related issues.
Experience supporting Enterprise Anti-SPAM products. Administration and configuration of Enterprise Vault Servers

KEY RESPONSIBILITIES

Respond Resolves all L2 issues / incidents / tasks for Customers either escalated from L1 support or end user via email, phone, or SM tool.
Scope a customer s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
Consult and collaborate with your immediate peers or colleagues across the board to resolve service issues.
Establish a good working relationship with the customers and 3rd parties.
Work on Trend Analysis and Problem management.
Work with the IT Manager and wider support team to ensure any recurring technical issues are addressed and documented to KBDB.
Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support.
Advise customers on how to gain additional value from their Microsoft products.
Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
Technically Groom L1 Resources to L2 Level
Maintain high Quality of Service Support
Ensures a high level of customer satisfaction by ensuring the continuous operation of his systems.
Maintain a strong customer focus.

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