IT Support Analyst – Qualcomm India

???? Location: Hyderabad, Telangana | Job Type: Full-Time | Shift: 24x7 Rotational

Company Overview

Qualcomm India Private Limited is a global leader in semiconductors, wireless technology, and IT solutions. We empower industries with innovative IT support services, providing world-class customer service and technical assistance.

Job Role – IT Support Analyst

As an IT Support Analyst, you will provide first-level technical support for PCs, Linux, UNIX, networking, enterprise applications, and printers while ensuring superior customer service. This role requires strong troubleshooting skills and the ability to resolve customer issues efficiently.

Key Responsibilities

Work in rotational shifts to provide IT support.
Deliver first-level technical support for PCs, Linux, UNIX, networking, enterprise applications, and printers.
Act as a central point of contact for peripherals, office systems, email clients, broadband access, remote access methods, and security software.
Answer customer calls & emails, ensuring a superior service experience.
Create, resolve, and close IT incident tickets.
Utilize problem management & knowledge management software to log and track customer issues.
Diagnose networking and email client issues.
Document troubleshooting steps and solutions for customer issues.
Provide basic networking support and troubleshooting.

Minimum Qualifications

✔ Education: High School Diploma or equivalent.
✔ Experience:

1+ year in IT, Engineering Support, or a related field.
1+ year in operating system/software troubleshooting (e.g., root cause analysis, debugging).
✔ Strong knowledge of Windows 10 OS, MS Office tools, Mail Clients (Outlook), Printers, and Basic Networking.
✔ Experience with Windows OS, UNIX, or Linux operating systems.
✔ Excellent communication skills (both verbal and written).
✔ Ability to clearly communicate technical solutions via email and phone.
✔ Customer service and troubleshooting skills.
✔ Availability to work 24x7 in a rotational shift model.

Preferred Qualifications

✔ Bachelor’s Degree (Preferred).
✔ 2+ years of experience in help-desk support, preferably in a Service Desk environment.
✔ Industry certifications in IT support or technical training.
✔ Experience in Contact Centers (a plus).

Physical Requirements

Transporting between offices (up to 2 miles).
Lifting and installing equipment up to 40 lbs.

Why Join Qualcomm?

Equal Opportunity Employer – Committed to diversity and inclusion.
Accessible Workplace – Supports employees with disabilities.
Global Exposure – Work with a worldwide IT team.
Career Growth – Opportunities for advancement in IT support.

⚠ Important:

Qualcomm does not accept unsolicited resumes from staffing agencies.
For reasonable accommodation requests, email: disability-accomodations@qualcomm.com.
For career inquiries, visit Qualcomm Careers.

If you are passionate about IT support and customer service, Qualcomm is the place for you! ????