Senior Analyst - Information Technology

Projects Overview

Date Posted: 06-Jul-2026
Job Type: Full Time
Job Exp: 5 Year
Salary: ₹15000 / MONTH
Location: Gurugram
Education Req: Bachelor’s degree in computer science

Job description

Job Details

Job Title: Business Analyst
Job Type: Full-time
Location: Gurugram, Haryana
Benefits: Health Insurance

Job Overview

At United Airlines, the Digital Technology team designs, develops, and maintains large-scale technological solutions powered by innovative designs, data analytics, and digital solutions.

Our core belief: At United Airlines, we believe diversity drives innovation and is at the heart of everything we do. Our common purpose—"Connecting people. Uniting the world."—inspires us to be the best airline for our employees, customers, and everyone we serve. We can achieve this by maintaining a truly diverse and inclusive workforce. Our global team consists of individuals working together with cutting-edge technology to build the best airline in the history of aviation.

With various employee-run Business Resource Group communities and exclusive benefits like health coverage, parental leave, and space-available travel, United is a unique workplace that will make you feel appreciated and valued. Join our team and help us make a positive impact on the world.

Job Responsibilities

Perform detailed requirements analysis, document processes, and create user stories.
Collaborate with teams to analyze data and support functional/customer acceptance testing.
Manage multiple projects, ranging from moderate to complex, and oversee tasks for a team of 10+ people.
Assign tasks, prioritize them, and collaborate with business partners for feedback.
Create visually engaging decks using data from Jira and other reporting tools.
Work within an Agile environment, actively participate in sprint planning, reviews, and daily stand-ups.
Collaborate with external teams to identify and address blockers, providing ETAs for resolution.
Create and prioritize product roadmaps.
Create and assess business requirement documents.
Track and report team progress using tools like Jira or Azure DevOps.
Guide the team in adopting Agile practices to improve efficiency and delivery.
Assist in planning and designing solutions through requirements gathering.
Document and maintain requirements, user stories, and related analysis clearly.
Develop simple workflows and process maps based on input from various sources.
Collaborate with Technology and Teams to gather requirements, solutions, plans, estimates, and troubleshooting.
Identify and eliminate blockers for the development team, working with external teams when necessary.
Prioritize product backlog, ensuring alignment with business vision.

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, or Business Administration.
5+ years of IT or business experience, or an equivalent combination of experience, education, and/or training.
Proven experience as a Business Analyst, Product Owner, or Scrum Master in Agile environments.
Experience working in an Agile environment, with active participation in sprint planning, reviews, and managing daily stand-ups.
Proficiency in tools like Jira, Confluence, Visio, or Miro.
Knowledge of Scrum, Kanban, and SAFe frameworks.
Experience in Agile methodologies.
Experience writing user stories and acceptance criteria.
Strong verbal and written communication skills, able to communicate with all levels of employees and management.
Integrity and Trust - Trusted and known for being honest and direct, presenting the truth in a constructive way, and maintaining confidences.
Collaboration - Works well in a team setting, supports team tasks, fosters positive relationships, and contributes to success through mentoring and knowledge transfer.
Technical Expertise - Committed to continuous learning in the technical/functional area, staying informed about industry best practices, and applying relevant technical processes to business needs.
Must be legally authorized to work in India without sponsorship.
Proficient in English (written and spoken).
Successful completion of interviews is required to meet job qualifications.
Strong, reliable attendance is essential.

Preferred Qualifications

Strong knowledge of airport operations, passenger journey touchpoints, and airline/airport systems.
Customer Focus - Dedicated to meeting customer expectations, gathering feedback to improve processes, and maintaining effective customer relationships.
Dedication - Demonstrates a strong commitment to achieving objectives and completing tasks.
Partnership with the Business - Builds strong relationships with business partners, works openly and effectively, and is seen positively by clients.
Patience - Listens carefully and analyzes situations before taking action, being considerate of fairness and legal procedures.
Project Management - Delivers quality work on time, effectively manages tasks by following established processes, and proactively addresses project barriers.
Certified Scrum Master (CSM) or Professional Scrum Master (PSM).