Chat Support Advisor

Projects Overview

Date Posted: 06-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹15000 / MONTH
Location: chennai
Education Req: high school

Job description

Job Opportunity: Chat Support Advisor - Concentrix

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Position Overview

Title: Chat Support Advisor
Company: Concentrix
Location: Remote/On-site

As a Chat Support Advisor at Concentrix, you will deliver exceptional customer service and technical support via online chat platforms. You’ll assist clients with inquiries, troubleshoot technical issues, and ensure a seamless experience for all customers.

Job Responsibilities

Engage with clients through chat to address questions, concerns, and technical issues.
Provide accurate and timely resolutions while maintaining a professional and courteous tone.
Troubleshoot technical issues related to software, applications, and digital services.
Document customer interactions and log relevant details in the company’s system accurately.
Collaborate with team members and other departments to escalate and resolve complex issues promptly.
Stay updated on product knowledge and industry trends to enhance the customer experience.

Requirements

Communication Skills: Excellent written communication skills with strong command of the English language.
Experience: Previous experience in customer service, technical support, or related fields is preferred but not mandatory.
Technical Proficiency:
- Ability to navigate digital platforms and use computer software effectively.
Problem-Solving: Strong analytical and troubleshooting skills with attention to detail.
Adaptability: Ability to multitask and prioritize tasks efficiently in a fast-paced environment.

Additional Information

We are looking for motivated individuals with a passion for delivering outstanding customer support. If you enjoy solving problems and thrive in a dynamic environment, this role is perfect for you.

⚠️ Reminder: Do not send any money for job applications. If you encounter any requests for payment, please report them to