Customer Success Engineer – HashiCorp (An IBM Company)

???? Location: India | Work Mode: Hybrid (2 days remote, 3 days in office)
✈ Travel Requirement: Up to 50%

About HashiCorp

HashiCorp, an IBM subsidiary, builds multi-cloud infrastructure automation solutions that empower the world’s most innovative companies. Our products help enterprises provision, secure, connect, and run their critical applications across cloud environments.

We are dedicated to creating a diverse, inclusive workplace and provide equal employment opportunities to all qualified applicants.

About the Role – Customer Success Engineer (CSE)

As a Customer Success Engineer, you will be a key technical advisor to customers, ensuring successful adoption, integration, and optimization of HashiCorp tools. You will work closely with clients to clear technical blockers, accelerate implementation, and drive value attainment, ultimately ensuring on-time renewals and product expansion.

Key Responsibilities

Own customer success for assigned accounts, ensuring smooth onboarding, adoption, and expansion.
Serve as a technical subject matter expert on HashiCorp tools, helping customers optimize and integrate them into their workflows.
Understand and document customer goals, challenges, and technical requirements.
Proactively identify and mitigate risks to ensure customer retention and product renewals.
Collaborate with sales, product, and engineering teams to enhance the HashiCorp toolchain.
Lead escalations for critical customer issues, ensuring successful resolution.
Ensure account health tracking through Gainsight, documenting key insights and actions.
Assist in developing technical content to support customer education and adoption.

Minimum Qualifications

✔ 5+ years of experience in solution architecture, sales engineering, technical account management, or similar roles.
✔ Technical proficiency in:

Cloud, DevOps, Infrastructure Automation, and Identity Management.
HashiCorp tools (e.g., Terraform, Vault, Nomad, Consul, Vagrant, Packer).
Microservices, Containers, Scheduling Platforms.
✔ Strong customer-facing skills with the ability to translate business needs into technical solutions.
✔ Experience in project planning and customer implementation of technical products.
✔ Passion for learning new technologies and working in dynamic environments.
✔ Ability to work cross-functionally and drive adoption of technical use cases.
✔ Excellent communication skills, including the ability to handle customer objections.
✔ Experience mitigating customer risks and ensuring long-term satisfaction.
✔ Comfortable in a hybrid work model (2 days remote, 3 days in office).

Why Join HashiCorp?

✅ Work with Industry Leaders – Be part of a globally recognized cloud automation leader.
✅ Innovative Culture – Help customers solve complex infrastructure challenges.
✅ Career Growth – Expand your expertise in cloud, DevOps, and automation.
✅ Equal Opportunity Employer – We celebrate diversity and inclusion.
✅ Competitive Benefits – We provide reasonable accommodations for applicants with disabilities.

???? Important Notice:
By applying, you acknowledge that HashiCorp, as an IBM subsidiary, will share your personal information with other IBM entities involved in the recruitment process.

For accommodations due to disabilities, please contact benefits@hashicorp.com.

???? Join HashiCorp and help organizations transform their cloud infrastructure!