Customer Support Representative (Remote)

Projects Overview

Date Posted: 05-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹50000 / MONTH
Location: Ranchi
Education Req: High School

Job description

Work Rundown

DHL is looking for a propelled and gifted Specialized Client support Delegate to join our dynamic remote group situated in Jharkhand, India. In this job, you will be the primary resource for clients looking for specialized help, giving arrangements, investigating, and guaranteeing high consumer loyalty. This position major areas of strength for requires information, brilliant relational abilities, and the capacity to determine issues proficiently while giving an extraordinary client experience.

Key Liabilities

• Answer immediately and expertly to client requests through telephone, email, and visit with respect to specialized issues.

• Investigate equipment and programming issues, directing clients through bit by bit arrangements.

• Give definite clarifications of specialized processes and guarantee clients grasp the arrangements.

• Log and track issues in the organization's tagging framework, guaranteeing clear documentation of all client cooperations.

• Work together with specialized groups to heighten irritating issues and guarantee convenient goals.

• Keep up with modern information on item elements and specialized updates to give exact direction.

• Help with item establishments, arrangement, and updates, offering master guidance to further develop item use.

• Ceaselessly take a stab at consumer loyalty by giving proficient, clear, and cordial help.

Required Abilities and Capabilities

• Secondary school confirmation or same; a degree in Software engineering, Data Innovation, or a connected field is an or more.

• Demonstrated insight in specialized help or client support, ideally in a far off climate.

• Solid comprehension of specialized ideas and investigating strategies.

• Capable in utilizing CRM programming, tagging frameworks, and Microsoft Office Suite.

• Great verbal and composed relational abilities with the capacity to make sense of mind boggling specialized ideas in an unmistakable, easy to use way.

• Critical thinking attitude with the capacity to deal with different client questions at the same time.

• Persistence, sympathy, and a client driven way to deal with issue goal.

• Capacity to work freely in a distant climate while keeping up major areas of strength for with joint effort.

Experience

• Least of 1-2 years of involvement with a specialized client care or backing job.

• Experience investigating normal equipment and programming issues (e.g., network issues, working framework mistakes, and so on.).

• Past involvement with a remote workplace is an or more.

Working Hours

• Full-time, 40 hours of the week.

• Adaptable working hours, including nights and ends of the week as expected to help client needs.

• Should be accessible to work in shifts in light of business prerequisites.

Information, Abilities, and Capacities

• Solid scientific and critical thinking abilities.

• Capacity to learn new advances rapidly and apply them to investigating processes.

• Amazing time usage abilities with the capacity to really focus on assignments.

• Capacity to stay under control in unpleasant circumstances and proposition arrangements in a quiet and expert way.

• Thorough, coordinated, and equipped for dealing with a few client cases at the same time.

Compensation and Advantages

• Compensation: ₹50,000 each month.

• Cutthroat execution based rewards.

• Wellbeing, dental, and vision protection bundles.

• 401(k) retirement plan with organization match.

• Taken care of time (PTO) and occasions.

• Continuous preparation and improvement chances to assist you with progressing in your vocation.

• Remote work adaptability and a cooperative, strong group culture.

• Admittance to different worker wellbeing projects and assets.

Why Join DHL?

At DHL, we put stock in making a comprehensive, cooperative, and development arranged workplace. By joining our remote group, you will be important for a ground breaking organization that values development, specialized mastery, and consumer loyalty. We are focused on giving our workers the apparatuses and chances to succeed, offering cutthroat pay and advantages to help both profession and individual prosperity.

On the off chance that you are energetic about innovation and giving uncommon client assistance, DHL is the ideal spot for you to develop your profession.

Instructions to Apply

Intrigued competitors are urged to apply by presenting their resume and an introductory letter specifying their pertinent experience and specialized abilities to us. In your introductory letter, if it's not too much trouble, make sense of why you are the ideal fit for this far off job and how your specialized ability lines up with the obligations illustrated.

DHL is an equivalent open door boss. We celebrate variety and are focused on establishing a comprehensive climate for all workers.