Job Opportunity: Enterprise Support Engineer

Location

Bengaluru, Karnataka

Who Are We?

In today's digital world, employees use multiple devices across various networks to access IT applications and data, ensuring productivity from anywhere. At Ivanti, we promote and secure Everywhere Work, empowering both individuals and organizations.

Global Presence: Headquartered in the United States, with 36 offices in 23 countries, including major locations in London, Frankfurt, Paris, Sydney, Shanghai, and Singapore.
Our Mission: We aim to be a global technology leader by automating tasks that discover, manage, secure, and service all IT assets.
Commitment to Diversity: We hire inclusively and make employee and partner success our priority.

Our Culture: Work and Life Are All About You

At Ivanti, our employees are at the heart of everything we do. We embrace Everywhere Work and cultivate a culture where:
✔ Work-life balance is a priority.
✔ Diverse perspectives are valued and respected.
✔ Employees have access to professional development and career growth opportunities through our Centered Around You strategy.

By working together, advocating for our clients, and fighting cybersecurity threats, we align with our core values to create a better digital future.

Why We Need You

We are looking for an enthusiastic and experienced Enterprise Support Engineer with 3–7 years of experience in SSL VPN and network security.

What We’re Looking For:

Self-motivated, goal-driven professional with excellent case ownership skills.
Strong technical knowledge and problem-solving abilities.
Customer-focused mindset with a passion for delivering top-tier support.

Key Responsibilities

Technical Support & Troubleshooting

Work primarily during EMEA hours, with flexibility to support other regions as needed.
Perform diagnostics, troubleshooting, and issue replication to identify and resolve customer problems efficiently.
Provide technical guidance and best practices for Ivanti products.
Communicate complex technical concepts clearly with IT professionals within customer accounts.
Maintain detailed case documentation in the problem-tracking system.
Contribute to the knowledge database by documenting inquiries, solutions, and implementation scenarios.
Assist management, product teams, and developers by clearly documenting and escalating customer concerns.
Participate in technical reviews for new product launches.

Required Qualifications & Skills

Core Technical Expertise

Strong understanding of TCP/IP, firewalls, subnetting, routing, switching, VLANs, and protocols like HTTP, HTTPS, DNS, DHCP, SNMP, and FTP.
Experience with AAA servers (Active Directory, LDAP, Radius, Certificates).
Proficiency in Linux/Unix operating systems.
Knowledge of VMware vSphere, Microsoft Hyper-V, KVM for virtualization.
Experience with cloud platforms like AWS, Azure, and Google Cloud.
Familiarity with IPSEC, PKI, SAML/SSO, and VPN technologies.
Understanding of load balancing and WAN optimization.

Preferred Skills (Bonus Qualifications)

Identity Management: AD, Entra, Okta, SaaS platform integration.
Scripting Languages: PowerShell, Perl, Python.
Customer Relationship Management: Experience with JIRA and Salesforce CRM.
Mobile Device Management (MDM): Knowledge of Android and iOS.
Project Management: Basic understanding of managing tasks effectively.

What It Takes to Succeed

Education & Certifications

Bachelor’s or Master’s degree in Computer Science, Network Engineering, Cybersecurity, or IT-related fields.
Basic certifications in Windows, Linux, or Cisco are a plus.

Success Strategy & Growth Path

First 90 Days:

✔ Complete training and gain comprehensive product knowledge.
✔ Build strong relationships with stakeholders and team members.
✔ Deliver initial project tasks successfully.

First 6 Months:

✔ Maintain positive performance feedback during the probation period.
✔ Begin working independently with minimal supervision.
✔ Contribute effectively to team projects and initiatives.

First 12 Months:

✔ Develop expertise in the chosen product line.
✔ Lead small projects or initiatives, demonstrating leadership potential.
✔ Identify and implement process improvements using product experience.

Join Our Customer Support Team

At Ivanti, our Customer Support Team helps customers maximize the value of our products and services.

Our approach focuses on:
✔ Providing effortless support experiences.
✔ Being trusted advisors by building strong partnerships.
✔ Delivering world-class customer service to ensure satisfaction.

We’re seeking professionals who are:
✅ Technically proficient
✅ Customer-driven
✅ Passionate about innovation and problem-solving

Our Commitment as an Employer

At Ivanti, we are dedicated to building an inclusive and diverse workplace.

We do not discriminate based on:

Race, Color, Religion, Gender, Sexual Orientation
Pregnancy, Marital Status, Age, Disability
Genetic Information, Military/Veteran Status, or any protected characteristic

We encourage diverse talent to apply and foster an environment where everyone feels valued and empowered.

If you need accommodation during the hiring process, please contact us at recruiting@ivanti.com.

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Ready to Elevate Your Career?

If you’re excited to make a difference in cybersecurity and IT automation, join us in shaping the future of Everywhere Work!

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