Technical Support Engineer – Jamf

???? Location: Bengaluru, Karnataka | Work Mode: Hybrid

About Jamf

At Jamf, we believe in an open, flexible, and trust-based culture that empowers individuals to do their best work. Our mission is to help organizations extend the legendary Apple experience to workplaces and educational institutions, ensuring secure and seamless device management for IT and security teams.

With over 2,500 employees worldwide and a loyal customer base of 70,000+ organizations, we are passionate about making technology easy, secure, and efficient.

About the Role – Technical Support Engineer

As a Technical Support Engineer, you will provide technical assistance to customers for Jamf products and supporting technologies, helping troubleshoot installation, integration, and system-related issues. You will serve as an escalation point for complex problems, work with enterprise customers, and actively contribute to knowledge sharing and documentation.

???? Work Mode: Hybrid (part-time in Bengaluru office)
???? Eligibility: Open to applicants currently based in India

Key Responsibilities

✔ Troubleshoot and resolve customer issues related to Jamf products, systems, networks, and hardware.
✔ Act as a technical escalation point for complex support cases and enterprise environments.
✔ Mentor and train new employees on technical and soft skills.
✔ Develop and maintain technical documentation and knowledge base articles.
✔ Deliver technical training to both internal teams and external customers.
✔ Collaborate with Product Specialists and Product Management to submit product issues and feature requests.
✔ Provide on-call support for critical issues outside normal business hours (as needed).
✔ Communicate effectively through various channels such as email, phone, and screen sharing.
✔ Maintain case management and response times to meet support targets.

Required Qualifications

✅ 2+ years of experience in technical support and/or systems administration.
✅ 2+ years of experience in troubleshooting systems, networks, and hardware.
✅ 2+ years of experience using command-line tools.
✅ 2+ years of experience with macOS and server platforms.
✅ Strong problem-solving skills with the ability to communicate complex technical issues in a simple, user-friendly manner.
✅ Exceptional customer service skills with experience interacting with internal and external clients.
✅ Professional working proficiency in English.

Preferred Qualifications

➕ Experience with Jamf or other Mobile Device Management (MDM) solutions.
➕ Hands-on Apple platform experience.
➕ Knowledge of Apple security, enterprise IT, and automation technologies.

Why Join Jamf?

???? Recognized as a Top Employer

2023 Best Workplaces for Women (Great Place to Work & Fortune Magazine)
100 Best Companies to Work For (Great Place to Work & Fortune Magazine)
2024 Best Companies to Work For (U.S. News)

???? Growth & Career Advancement

Clear career progression in customer support.
Opportunities for horizontal career growth across teams.

???? People-First Culture

We prioritize work-life balance while fostering a connected workplace.
Our customers and employees love Jamf because we put people over profits.

What Does It Mean to Be a Jamf?

???? You are a problem-solver, self-driven, and always eager to learn.
???? You believe in teamwork, inclusion, and doing the right thing.
???? You thrive in a dynamic environment and are excited to help customers succeed.

At Jamf, we empower organizations by simplifying Apple management—allowing businesses, schools, and professionals to focus on what matters most.

Diversity & Inclusion at Jamf

Jamf is committed to fostering an inclusive workplace. If you require an accommodation due to disability or religious beliefs, please contact All requests will be handled confidentially.

Jamf is an equal opportunity employer—we celebrate diversity and do not discriminate against individuals who request reasonable accommodations.

???? Join Jamf and be part of a team that helps organizations simplify Apple device management!