Customer Support Executive

Projects Overview

Date Posted: 07-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹700000 / YEAR
Location: MUMBAI
Education Req: Bachelor's degree

Job description

Job Details

Position: Customer Service Manager
Salary: ₹7,00,000 - ₹7,60,000 per year
Location: Remote (India)
Work Type: Full-time

Company Overview

Genuine is a rapidly growing real estate firm driven by technology. Operating in all U.S. states, Canada, and the District of Columbia, we are revolutionizing the private real estate industry with our cutting-edge technology platform. Founded in 2014, we are committed to transforming the home buying and selling process, improving agents' lives while creating lucrative financial opportunities for them.
For more information, visit: Genuine Website

Job Timings

Shift 1: 6:30 PM - 3:30 AM IST
Shift 2: 7:30 PM - 4:30 AM IST

Job Responsibilities

As a Customer Service Manager, you will be responsible for overseeing the email process in the U.S. housing market, playing a crucial role in ensuring a positive customer experience. Key responsibilities include:

Respond promptly to client queries via email, addressing inquiries related to real estate transactions, property listings, and market information.
Provide accurate, comprehensive information to resolve client concerns and maintain high customer satisfaction.
Collaborate with internal teams for smooth communication and to foster long-term client relationships in the real estate sector.
Manage customer inquiries efficiently and ensure that all tickets are addressed on time, meeting key performance indicators (KPIs) such as CSAT, number of tickets resolved daily, and one-contact response rate.

Required Skills & Abilities

Excellent written and verbal communication skills.
Strong problem-solving abilities and ability to work well under pressure.
A solid understanding of customer service principles and practices.
Ability to adapt quickly to new technologies and systems.
Experience handling sensitive and confidential information.
Great organizational and multitasking skills.
Ability to work collaboratively in a team environment.
Ability to adhere to strict deadlines and maintain a high level of attention to detail.

Educational Qualifications & Experience

Education: A bachelor’s degree in any discipline.
Experience: Experience in a customer service role is a plus.
Technical Skills: Familiarity with standard software such as G-SUITE, MS Office, ZenDesk, Slack, and Zoom is preferred.

Key Attributes & Mindset

Core Values Alignment: Ability to embody our company's core values, such as:
- Hard work and dedication
- Caring for clients
- Teamwork and collaboration
- Tech x Humanity
Positive attitude, resilience, and a solution-oriented mindset.

Physical Requirements

Ability to sit for extended periods.

Compensation & Benefits

Salary: ₹7,00,000 - ₹7,60,000 per year
Equal Opportunity Employer: Genuine is an equal opportunity employer, committed to providing business opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

If you're excited to join a fast-paced, dynamic company that's changing the real estate industry with technology, apply now!