???? Location: Panjim, Goa
???? Job Type: Full-time | Work from Office
Open Destinations Limited is a global technology leader dedicated to the travel industry, with over 25 years of experience. With a team of 500+ travel tech professionals, we serve more than 10,000 travel experts daily by providing advanced, customer-centric technology solutions for tour and rail operators. Our tools are trusted for being richer, more complete, and focused on delivering exceptional customer experiences.
???? Learn more: www.opendestinations.com
Title: Operations Executive (Chat Support)
Business Unit: Business Support Service (BSS)
Reporting To: Team Leader / Team Manager
Location: Panjim, Goa
Mode: Work from Office
Engage with customers via live chat, providing prompt, accurate, and helpful assistance.
Amend and update customer bookings as per their requests while maintaining accuracy and compliance with company policies.
Handle customer complaints and issues with professionalism, escalating complex matters when required.
Communicate with clients through Microsoft Teams channels, offering updates, addressing concerns, and collecting feedback to improve service quality.
Excellent communication skills with a strong command of the English language.
Intermediate computer skills with proficiency in MS Office, email drafting, and report writing.
Minimum typing speed of 40 wpm with 100% accuracy.
Effective team player with strong interpersonal abilities.
Good time management and organizational skills.
Analytical mindset with high attention to detail.
Basic understanding of airline/hotel contract terminology.
At least 1 year of experience in an airline or hotel reservation function.
Graduates in any of the following disciplines are encouraged to apply:
Bachelor of Commerce (B.Com)
Bachelor of Travel and Tourism Management
Bachelor of Arts (B.A.)
Bachelor of Business Administration (BBA)
???? Please send your CV or any queries regarding this role to:
✉️ hr@opendestinations.com
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