Customer Support Specialist

Projects Overview

Date Posted: 09-Jul-2026
Job Type: Full Time
Job Exp: 1 Year
Salary: ₹15000 / MONTH
Location: Gurugram
Education Req: Bachelor's degree

Job description

Job Details

Job Title: Customer Support Specialist
Job Type: Full-time
Location: Gurugram, Haryana (Hybrid)
Shift & Schedule:

Rotational Shifts
Weekend Availability

About ApplyBoard

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform.

As a mission-driven, hyper-growth organization, ApplyBoard has been attracting dedicated individuals for over eight years who are inspired to break down barriers to international education. Our team members represent students from over 150 countries, making diversity a core part of our identity.

We are a Great Place to Work® certified company in India, fostering an outstanding employee experience and workplace culture.

The Opportunity

As a Customer Support Specialist, you will play a critical role in ensuring the efficiency of our support department by providing Tier 2 support, troubleshooting issues, assisting with training, and improving workflows. This role requires strong analytical skills, problem-solving capabilities, and the ability to adapt to new policies and procedures.

This position may require working outside of regular work hours, including evenings, weekends, and holidays.

Key Responsibilities

Act as a Subject Matter Expert (SME) in a specific area of the application journey (e.g., Recruitment Partner Changes).
Handle Tier 2 customer inquiries and Live Chats through multiple channels (email, chat, phone, etc.).
Assist with training new team members and ensure training materials are updated.
Monitor workflow effectiveness and identify process inefficiencies.
Provide troubleshooting support to specialists on application-related issues.
Assist in managing high-volume customer support days and provide coverage when teammates are unavailable.
Support management in developing and implementing process-related policies.
Assist in identifying gaps in cross-team processes and help in implementing efficiency improvements.
Document product changes for development teams to ensure accurate implementation.
Lead internal projects and initiatives within the Support organization.

Preferred Qualifications & Skills

Excellent verbal and written communication skills
Strong presentation and public speaking abilities
Ability to deliver information accurately and concisely
Strong problem-solving and analytical skills
Experience with Google Suite, Microsoft Office, and Adobe Acrobat
Proficiency in proofreading/editing for grammar and spelling
Ability to multitask and work in a fast-paced environment
Strong organizational skills and attention to detail
Experience in customer service standards and ability to assess employees
Adept at prioritizing tasks and adapting to new policies/procedures

Why Join Us?

Be part of a mission-driven organization dedicated to Educating the World ????
Work in a diverse, collaborative, and dynamic environment
Career growth opportunities in a fast-growing company
Hybrid work model with rotational shifts for flexibility

???? Join the ApplyBoard Team and take your career to new heights!