Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to marketing agencies. Our goal is to provide an all-in-one solution for digital marketing agencies, SEO agencies, call centers, sales agencies, and freelancers.
???? Client Base: 50,000+ agencies & 500K+ small & medium businesses
???? Global Workforce: 1,200+ professionals across 15 countries
???? Products & Services:
✅ CRM
✅ Funnel & Website Builder
✅ WordPress Hosting
✅ Email Marketing & Telephony
✅ Social Media & Review Management
✅ Invoicing & Payments
???? Learn More:
???? Website
???? YouTube Channel
???? Blog
You thrive in a high-performance, high-accountability environment. You are confident, efficient, and have strong communication, time management, and organizational skills. Your positive and engaging personality helps create a great first impression on customers.
At HighLevel, being on-camera for customer, peer, and supervisor interactions is mandatory to maintain engagement and professionalism.
✔ Customer Interaction: Greet customers, answer video calls, and route them to the correct team.
✔ Support & Guidance: Assist customers via chat, Zoom, and instant messaging.
✔ Issue Resolution: Collaborate with managers and customer support reps to connect customers to the right specialist.
✔ Zoom Room Management: Establish best practices for waiting room etiquette and a smooth customer experience.
✔ Customer Education: Train users on chat and Zoom support functions.
✔ Escalations: Facilitate urgent cases and connect senior specialists with clients.
✔ Feedback & Improvement: Share insights with the leadership team to enhance customer experience.
✔ Other Duties: Adapt to evolving business needs.
???? Education: High school diploma or GED required
???? Experience:
✔ Prior experience as a receptionist, scheduler, administrative assistant, or customer support representative preferred.
✔ Handling high call volumes and solving customer issues.
✔ Familiarity with Google Calendar, Zoom, Slack, and spreadsheets.
???? Key Skills:
✔ Excellent verbal and written communication in English
✔ Strong time management & multitasking abilities
✔ Emotional intelligence to adjust communication styles
✔ Patience & active listening to engage positively with customers
✔ Ability to create lasting impressions and build strong relationships
✔ Quiet workspace with minimal distractions
✔ Reliable high-speed internet/Wi-Fi connection
✔ Camera-ready setup for virtual interactions
???? Schedule Flexibility: Mornings, nights, weekends, and holidays may be required.
At HighLevel, diversity strengthens our organization. We practice inclusive hiring that values skills and qualifications over personal characteristics. Our goal is to foster an environment where employees can be their true selves while delivering excellent service.
✨ Reasonable accommodations will be made for individuals with disabilities.
???? Interested in joining our team? Apply today! ????
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