Permanent
Full-time
Rotational shift
US shift
UK shift
CBD Belapur, Navi Mumbai, Maharashtra
Pulled from the full job description
Company: InteleCorp Software (I) Pvt Ltd
Location: Navi Mumbai
Company Brief:
InteleCorp Software is a technology-driven custom software solutions provider specializing in the e-commerce sector. We are looking for candidates who can contribute to customer satisfaction and dynamic business solutions.
Job Summary:
We are in search of a seasoned Customer Support Executive experienced in outbound sales within the U.S. market. The role involves not just customer service but primarily focuses on sales activities. Performance-based incentives are a significant part of the compensation structure.
Responsibilities:
· Outbound Sales: Conduct outbound calls targeting potential customers, focusing on sales targets in the U.S. market.
· Customer Service: Deliver outstanding customer service by resolving queries and addressing issues effectively.
· Opportunity Conversion: Turn lost opportunities into leads by reconnecting and offering alternative solutions.
· Referral Sales: Encourage and facilitate sales through customer referrals, offering incentives to customers who bring in additional business.
· Team Collaboration: Collaborate with other internal departments to optimize the customer experience.
· Performance Metrics: Maintain high levels of performance, meeting or exceeding set metrics.
· Shift Management: Willingness to work in rotating shifts covering the US/UK/Australia time zones.
Requirements:
· Fluent in English (English Medium Primary Education preferred).
Experience:
· A minimum of 1 to 2 years in a U.S. outbound sales process is mandatory.
Skills:
· Communication: Excellent soft language skills, having undergone Voice and Accent Neutralization (VNA) training.
· Sales Qualities: Candidate must be persuasive yet unobtrusive, able to engage customers with a balance of assertiveness and tact.
· Technical Skills: Basic understanding of Excel and prior experience working with a CRM are essential.
· Shift Flexibility: Ability to work in rotating shifts for the US/UK/Australia markets.
Location Requirements:
Location: Must be located in Navi Mumbai or willing to relocate.
Job Types: Full-time, Permanent
Pay: ₹15,000
Benefits:
Schedule:
Experience:
Work Location: In person
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