Amazon Recruitment | Customer Service (Work From Home/Office) India

Projects Overview

Date Posted: 02-Jul-2026
Job Type: Full Time
Job Exp: 2 Year
Salary: ₹65000 / MONTH
Location: Delhi
Education Req: Graduation

Job description

Salary: ₹65,000 per month
Location: Delhi, India

Job Overview:
Amazon, a global leader in e-commerce and cloud computing, is seeking motivated individuals to join our Customer Service team. This position offers an exciting opportunity to assist Amazon customers with inquiries, ensuring exceptional service. Whether working from home or in the office, you'll represent Amazon, delivering high-quality support and maintaining customer satisfaction.

Key Responsibilities:

Handle customer inquiries related to orders, products, shipping, returns, and refunds via phone, email, and chat.
Resolve customer complaints, ensuring high satisfaction levels and escalating issues as needed.
Provide troubleshooting for Amazon products and services.
Maintain accurate customer records and document all interactions.
Stay updated on Amazon products, services, and promotions to provide informed responses.
Collaborate with different teams to resolve issues and suggest service improvements.
Meet performance metrics such as response time, resolution time, and customer satisfaction.
Participate in continuous training and development.

Required Skills and Qualifications:

Excellent verbal and written communication skills.
Strong problem-solving abilities with a customer-first attitude.
Ability to work independently or within a team in a fast-paced environment.
Proficiency in basic computer software, including Microsoft Office and CRM systems.
Attention to detail and organizational skills.
Flexibility in working hours, including weekends and holidays.
Quiet, distraction-free workspace for remote roles.
Legal authorization to work in the location applied for.

Experience:

Prior customer service experience preferred but not mandatory.
Remote work experience is a plus for home-based roles.

Working Hours:

Full-time and part-time positions are available.
Flexible hours, including evenings, weekends, and holidays, as required.
Home-based applicants must adhere to scheduled shifts within their time zone.

Benefits:

Competitive salary and performance-based incentives.
Health insurance (including dental and vision for eligible employees).
Paid time off (PTO), holidays, and sick leave.
Employee discount on Amazon products and services.
Career advancement opportunities and personal development programs.
Comprehensive training and continuous learning.
Work-from-home options for eligible roles.
Retirement savings plan with company matching contributions.

Why Join Amazon?
Amazon fosters a diverse and inclusive environment where employees feel valued. As part of the Customer Service team, you'll contribute to providing a seamless shopping experience and enjoy ongoing training and career growth. Whether you're beginning your career or looking to advance, Amazon offers a range of growth opportunities.

How to Apply:
Visit the Amazon Careers website to submit your resume and cover letter. Highlight your interest in this role and how your experience aligns with the position. After applying, you may be asked to complete an online assessment and participate in an interview with our HR team. Join Amazon today and be part of an innovative company committed to customer satisfaction!