Job Title: Technical Support Specialist (USA Shift)

Company: TexAu
Location: Remote
Employment Type: Full-time, Permanent
Shift: US Shift
Salary: ₹20,000 - ₹25,000 per month

About TexAu:

TexAu is a fast-growing SaaS company specializing in advanced automation tools for B2B businesses. Our platform empowers clients to automate workflows, scrape web data, and generate leads efficiently. We simplify complex processes to help businesses save time and focus on growth.

We are seeking a Technical Support Specialist to deliver outstanding support during USA business hours. This is an excellent opportunity to join a dynamic, fast-paced environment where your contributions will directly impact our clients and the company’s success.

Key Responsibilities:

Respond promptly to client inquiries via Intercom and email, delivering top-notch technical support during USA business hours.
Troubleshoot and resolve issues related to TexAu’s platform, including automation workflows, web scraping, and data integration.
Guide clients through onboarding, setup, and advanced use cases of TexAu tools.
Maintain and update the knowledge base with solutions to frequently asked questions and technical challenges.
Collaborate with product and engineering teams to address and resolve complex technical issues.
Monitor client feedback to identify recurring challenges and suggest improvements.

What We're Looking For:

Experience: 2+ years in a technical support role, preferably with SaaS or automation platforms.
Communication: Excellent written communication skills with the ability to explain complex concepts clearly and concisely.
Technical Skills: Familiarity with tools such as Intercom, Zapier, Google Sheets, and Airtable.
Troubleshooting: Strong problem-solving skills and technical proficiency in APIs, browser extensions, and data workflows (TexAu experience is a plus).
Multi-tasking: Proven ability to handle multiple conversations simultaneously and prioritize tasks in a fast-paced environment.

Preferred Skills:

Basic programming knowledge (Python, JavaScript) is a bonus.
Previous experience supporting clients via Intercom or email.
Comfort with remote work and coordinating across time zones.
Fluency in additional languages is a plus.

Why Join TexAu?

Competitive salary with career growth opportunities.
Fully remote role with flexible working options.
Be part of an innovative team shaping the future of automation and lead generation.
Access to professional development resources and tools.

Benefits:

Paid time off
Work from home

Application Questions:

Have you previously offered technical support via Intercom or email? If yes, please share examples of the types of issues you handled.
Are you comfortable working remotely during USA business hours (e.g., 9 AM to 5 PM EST)?
Do you have experience troubleshooting technical issues related to web scraping, APIs, or programming-related tasks?