Travel Customer Service Agents

Projects Overview

Date Posted: 10-Jul-2026
Job Type: Full Time
Job Exp: 2 Year
Salary: ₹40000 / MONTH
Location: delhi
Education Req: 12th

Job description

Job Title: Travel Customer Service Agent

Location: Delhi, Mumbai
Job Type: Full-Time | Permanent
Salary: ₹40,000 - ₹50,000 per month
Experience Required: 2 - 3 years (Relevant in Travel Industry)
Shift & Schedule:
✅ Day Shift
✅ Monday to Friday
Work Location: In-person

Key Responsibilities:

Customer Service:

Handle phone calls, emails, and chats regarding travel inquiries.
Address customer complaints and concerns professionally and efficiently.
Provide travel information, recommendations, and itinerary planning assistance.

Booking & Reservations:

Book flights, hotels, rental cars, tours, and other travel services.
Manage and modify bookings as required.
Ensure accurate and timely processing of reservations.

Travel Planning & Advice:

Research destinations, activities, and travel options.
Create personalized itineraries based on customer preferences and budgets.
Provide guidance on visa requirements, vaccinations, and travel essentials.

Problem-Solving & Issue Resolution:

Assist customers with flight delays, lost luggage, hotel issues, etc.
Liaise with airlines, hotels, and travel service providers to resolve issues.

Sales & Upselling:

Suggest additional travel products and services to enhance customer experience.
Promote travel packages and deals to maximize revenue.

Required Skills & Qualifications:

✔ Experience with GDS Systems: Amadeus, Galileo, Sabre, or IATA (Any one is required).
✔ Communication Skills: Excellent verbal and written skills in Hindi & English.
✔ Customer Service: Ability to handle inquiries and complaints professionally.
✔ Problem-Solving: Quick response and efficient resolution of travel-related issues.
✔ Organizational Skills: Ability to manage multiple bookings and tasks.
✔ Travel Industry Knowledge: Familiarity with destinations, airlines, hotels, and travel services.
✔ Computer Skills: Proficiency in using travel reservation systems.
✔ Attention to Detail: Ensuring accuracy in bookings and travel arrangements.
✔ Interpersonal Skills: Ability to build rapport with customers for a positive experience.
✔ Personal Travel Experience: A plus but not mandatory.

Education & Experience:

???? Education: Higher Secondary (12th Pass) (Preferred)
???? Experience:
✅ Travel Planning: 2 years (Required)
✅ Ticket Booking: 2 years (Required)
✅ Customer Issue Resolution: 2 years (Required)
✅ Travel System Software: 2 years (Required)